Privacy Policy

Introduction

LongCat Video provides browser-based AI video generation, task history, billing, and support tools. This Privacy Policy explains what information we collect, how we use it, and how third-party services such as payment providers, analytics tools, storage providers, AI model providers, and advertising partners may process information when you use the site.

Information We Collect

We collect account information such as your name, email address, authentication method, profile image, and account settings. We collect usage information such as pages viewed, prompts submitted, task status, credit usage, uploaded source image URLs, browser type, device type, approximate location derived from IP address, and support messages you send to us.

Payment information is processed by third-party payment providers. We may store payment session IDs, order IDs, subscription status, invoice metadata, and transaction status, but we do not store full card numbers on our servers.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, protect accounts, measure site performance, and improve the product. These technologies may include cookies, local storage, web beacons, pixel tags, IP addresses, device identifiers, and browser identifiers.

If Google ads or other advertising products are enabled on the site, Google and its partners may place or read cookies, use web beacons, receive IP addresses, and use other identifiers to serve ads, limit ad frequency, measure ad performance, detect invalid activity, and personalize ads where allowed by law.

You can manage cookies through your browser settings. You can also learn about Google advertising controls at https://adssettings.google.com and about online advertising choices at https://www.aboutads.info/choices.

How We Use Information

We use information to provide and secure your account, generate and store AI video tasks, process credits and payments, respond to support requests, prevent fraud and abuse, improve site reliability, analyze product usage, and comply with legal obligations.

We do not sell personal information. We do not intentionally send personally identifiable information to Google in ad requests. We do not use Google advertising products to create sensitive audience lists based on health, financial hardship, race, religion, political affiliation, sexual behavior, precise location, or other sensitive categories.

How We Share Information

We may share limited information with service providers that help us operate the service, including authentication, hosting, analytics, payment processing, email delivery, storage, AI model providers, fraud prevention, and customer support. These providers may process information only as needed to provide their services to us.

We may disclose information when required by law, to protect the rights and safety of users or the public, to investigate abuse, or as part of a business transfer such as a merger or acquisition.

Advertising and Consent

Where required, including in the European Economic Area, the United Kingdom, or Switzerland, we will ask for consent before using cookies or identifiers for personalized advertising. If consent is not granted, ads may be non-personalized or limited.

If we enable Google AdSense or similar advertising, ad partners may use cookies and identifiers to show ads based on prior visits to this and other websites. Users can opt out of personalized Google ads through Google Ads Settings.

Uploaded Content and AI Tasks

Prompts, uploaded image references, generated video URLs, and task metadata are used to provide the generation service and show your task history. Do not upload content that you do not have rights to use or content that violates applicable law or our Terms of Service.

Data Retention

We retain account, billing, credit, support, and task records for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain accurate business records. You may request deletion of your account information by contacting us.

Security

We use reasonable technical and organizational measures to protect information, including encrypted transport, access controls, and provider-level security features. No online service can guarantee perfect security.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict use of your personal information. You can update account information in your settings or contact us for assistance.

Children

LongCat Video is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and remove it.

Changes

We may update this policy from time to time. The updated date above shows the latest revision.

Contact

For privacy questions, contact us at support@longcat-video.com.